Support & Data Deletion

Need help with your Fastlane account, or want to request deletion of your personal data? Use the form below to submit your request, or contact us directly at support@fastlane.events.

Data Deletion Request

Under the General Data Protection Regulation (GDPR), you have the right to request the deletion of your personal data. This includes:

• Your account information and profile data
• Transaction history (subject to legal retention periods)
• App usage data and preferences
• Marketing and communication preferences

Please note: certain financial records must be retained for 7 years in accordance with Dutch tax law. Your request will be processed within 30 days. You will receive a confirmation email once the deletion is complete.

Technical Support

For technical questions about our cashless payment solutions, ticketing, or festival app, submit a support request using the form below. Our team typically responds within 24 hours on business days.

Contact Information

Fastlane B.V.
A. Hofmanweg 34C, 2031 BL Haarlem
Email: support@fastlane.events
Phone: 085 002 60 89